When a customer purchases flooring, the product manufacturer typically provides a “life of floor” warranty regardless of whether it is a home renovation or a new build.
What about providing coverage on the installation?
Issues can happen:
Your customer can have piece of mind that the installation of the product will have a service plan that is equal to the “life of floor” warranty of the product purchased.
We know that not every flooring install will go perfectly or your customer may run into an issue as a result of the installation down the road, but when you do have an issue, we will be there for you.
Our service plan provides the opportunity for you to increase customer satisfaction without having to deal with the cost of repairs. The program will increase customer satisfaction and will provide outstanding value and improved financial return to you.
Beyond the initial installation, we will continue to provide support for years to come.
The plan is a limited lifetime service plan for the installation of the product. For example, the “life of floor” warranty by the manufacturer is 20 years, the corresponding service plan will also be 20 years and/or the maximum coverage spend is met, whichever comes first. The maximum coverage spend is the amount paid by the customer for the initial installation. For example, the customer pays $999 for installation of product that has a 20-year “life of floor warranty”. The service plan will expire when $999 is paid by Floor Warranty Inc. for service and/or repairs on the product purchased or 20 years, whichever comes first.