This rewards program (“Program”) is administered by MattressReminder Inc. via Rewardslp.com (MattressReminder Inc”, “rewardslp.com”, “us”, “our”, or “we”). When you enroll in the Program as a Member (“Member”) who may be eligible to collect points in your Membership Account (“Membership Account”, “Member Account” or “Account”), we licence you to collect points by dealing with participating Partners retailers and service providers (“Partners”, “Retailers” or “Service Providers”) and to redeem the points for credit to be used for the secondary purchase of merchandise as outlined by participating Partners. Points can not be used on the initial purchase. Collection of points is not applicable in all retailer programs.
Enrollment, membership and point balances of the Program are offered at our discretion in partnership with the participating Partners. By enrolling in the Program as a member or VIP member and/or collecting points, you agree that you have read and understand these Terms and Conditions and are bound by all of them, as changed from time to time, and you consent to our collection and use of your personal information in accordance with our Privacy Commitment.
To enroll in the Program, you must provide us or a participating Partner with a valid e-mail address and you must be at least 18 years of age. Once enrolled in the Program as a Member, we will assign you a unique Membership Number on your Membership or VIP Card (“Card”) which may or may not entitle you to collect points depending on the retailer’s specific program.
In specific situations, with our authorization and the authorization of the specific Partner, merge your Membership Number with the Membership Number of a family member or member of your household.
You may be required to provide proper proof of payment of the initial purchase.
The Program, including all Points, Membership and VIP Cards and documents which can be exchanged for a Reward (“Reward”) and all rights relating to them, are and will remain our property. You are responsible for all taxes payable as a result of your participation in the Program, including collecting and redeeming Points and obtaining Rewards. You may not transfer, sell, exchange, give, charge or otherwise dispose of any amount of points except in accordance with such conditions as we may prescribe from time to time.
You must identify yourself as a Member and present your Membership Card, VIP Member card or provide your Membership Number when dealing with participating Retailers or Service Providers. We will credit your account only with points you collect when dealing with authorized Partners in good standing with us, and only after the Partner notifies us to do so. We are not responsible if a Partner delays or fails to notify us or for any other delay in recording points in your account, if appropriate. Some Partner locations may not participate in the Points Program as they offer VIP Memberships (See VIP Memberships below). We may refuse to record or honour points in your account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded points if the issuing Partner does not pay amounts owing to us or tells us to cancel the points (for example, because you returned or didn’t pay for products or services for which the points were issued). Partners will determine the conditions under which they will issue points and may change those conditions at any time and without notice. Neither we nor any Partner is responsible for any offer of points which are no longer in effect. Any dispute must be settled between you and the Partner. If you believe that the number of points in your account is in error, you must tell us within 90 days after the date of the transaction for which the points should have been issued or else the number of points in your account will be deemed to be correct, except for excess points improperly recorded in it. We may require you to submit documentation to support your claim.
A password is required to access your Membership Account and to redeem points when accessing your account. Anyone who knows your Membership Number and password will have full access to your account, and may change the address associated with your Membership Number and redeem points recorded in your account. You are responsible for maintaining the secrecy of your password, for all activities that occur using your password and for notifying us of any unauthorized use of your password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions. Notify us or the participating Partner immediately if your Membership or VIP Card is lost or stolen.
If no points are posted to your Membership Account or redeemed from your account for a period of 24 consecutive months, we may cancel the points recorded in your account without notice or compensation to you. The cancellation of points may vary in accordance to each participating Partner program in the length of time in which the account is considered inactive. The minimum inactive period of any program is 24 consecutive months.
Points have no monetary value and cannot be converted into any currency. They count towards credit to be used for secondary purchases of merchandise at participating retailers as outlined by the specific retailer and/or supplier.
You may not use our Internet website to redeem points or Rewards. All redemptions must be made at the participating retailer and/or supplier.
We may restrict the Rewards available upon the redemption of points from any particular account. The number of points recorded in your account and the number of reward points required to obtain any Reward are subject to verification by the participating Partner. Once points have been redeemed for merchandise; any requested changes, cancellations, exchanges or refunds whatsoever are permitted by the participating Partner, at their discretion. All Rewards are offered subject to availability and restrictions imposed by Partners. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Reward and subsequent purchases not turning out as you expected for whatever reason.
You may redeem points to pay for purchases from participating Partners and Suppliers in accordance with such conditions and upon payment of additional merchandise as specified by the participating Partner.
All references to money in these Terms and Conditions are in the currency indicated on the account in accordance to the participating Retailer or Supplier. You are responsible for all taxes applicable to any amounts payable to the Partner.
VIP membership programs may entitle Members to points depending on the specific retailer and/or supplier program. Each individual VIP program will entitle the specific retailer and/or supplier to provide specific benefits for their program members as outlined at the participating location. The length of each membership will be determined by the participating retailer and/or supplier to a specific length of time. The price of each individual VIP program membership will also be determined by the specific participating retailer and/or supplier. Furthermore, if the VIP membership is entitled to be a collector of points, they are subject to all terms and conditions as outlined here within.
We may change these Terms and Conditions, any aspect of the Program including redemption procedures or any Rewards in any respect, all without notice and even though changes may affect the value of points already accumulated. For current Terms and Conditions and other Program details and information, visit www.rewardslp.com.
For example, but without limitation, we may add, delete or change Partners, Suppliers, Retailers, time limits for collection, redemption or use of points, Rewards; redemption conditions or procedures or the number of points required for Rewards. If no points or redemptions are recorded in your Account for a minimum of 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your Points and Rewards. If reward points expire or are cancelled for any reason, it becomes void without compensation.
These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect and redeem points and your entitlement to any other benefits of the Program, and supersede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in London, Ontario, in English, and in accordance with Ontario laws, unless you are a Quebec resident in which case Quebec laws shall apply. In all other respects the arbitration shall be governed by and subject to the Ontario Arbitration Act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute. We will not be taken to have waived any of our rights even if we redeem points or honour Certificates when not required. Points and Certificates have no cash, monetary or other value and cannot be converted into any currency. All materials and any notices from us will be sent to your e-mail address as in our records; please notify us if your e-mail address changes. The Program, all rules and Terms and Conditions are governed by the laws of Ontario (except for Quebec residents, for whom Quebec law applies). If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions. These terms and conditions are valid as of January 2017.
For additional questions or comments, you can contact us at www.rewardslp.com, call 1-519- 614-8147 or contact us by mail at: MattressReminder Inc., 3219 Raleigh Crescent, London, Ontario, Canada, N6P 0E4.
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