How does this help my business?
The service plan will give you the opportunity to increase your sales by increasing your margin on installation, increase the number of installations you do and increase your overall close rate.
How does this help my customer?
The service plan will provide piece of mind for your customer for years beyond the initial installation.
How do I become a dealer?
To become a dealer, simply go to the Dealer page and register as a new dealer or go to the Contact Us page if you have questions, so we can connect!
Can a new home builder offer the program?
Yes, we have new home builders currently offering the program.
Is this service plan part of a home builder’s warranty?
Your service plan is not part of a home builder’s warranty. It is a separate plan even if the installation is part of a new home build.
As a dealer, can I sell this to a builder?
Yes, you can sell the service plan to builders provided it is new home and residential. Service plans can not be sold on rental units or commercial property.
What is the dealer’s cost for the program?
There is no charge for set up or cards for the program for the dealer.
What is the maximum coverage of the service plan?
There is no charge for set up or cards for the program for the dealer.
How long is the length of the service plan?
The service plan is “life of floor” which means that it is the same length as the product manufacturer’s warranty or if you reach the maximum coverage spend, whichever comes first.
Can I sell the program for a different amount than the retail price?
Dealers can sell the program for less than the retail price, although this will have a direct impact on the dealer’s margin.
How does the program work?
You sell the service plan to your customer and give them a customer card. You then need to register the customer in the system within 7 days.
What happens if I do not register the customer?
If you do not register the customer within 7 days and the customer makes a service request, the customer will be directly back to the dealer and the registration will not be accepted.
If the customer’s wall is damaged on installation, is it covered?
The service plans cover installation issues regarding the product. It does not cover damage to walls or furniture that is moved for the installation.
What happens when a customer makes a service request?
When a customer makes a service request, we will ask for pictures of the issue and will confirm registration of the plan before proceeding with the request. If the customer can not provide pictures, we will send a representative to inspect the issue on site.
Who is sent to inspect the service issue?
Typically, we will send the dealer who made the original sale to the customer to go and inspect the issue. However, we may use a third party for any inspections and/or repairs at our discretion.
Who is sent to repair service requests?
Typically, we will send the dealer who made the original sale to the customer to correct the issue. However, we may use a third party at our discretion.
Does the service plan cover a manufacturer’s defect?
The service plan covers installation issues and not manufacturer’s defects.
Does the service plan cover the wear and tear of the product?
The service plan does not cover wear and tear.
Can I use 3rd party installers?
Yes, you can use 3rd party installers to complete the installation of product sold.