This service plan (“service plan”) is a service contract between you, (“You”, “Your”, “the customer”) the original owner and consumer, on the installation of flooring product(s) purchased from an authorized dealer (“dealer”) and Floor Warranty Incorporated (“FWI”, “We”, “Our”, “Us”) located at London, Ontario.
This service plan is not an insurance policy or your manufacturer’s warranty. This service plan covers issues related to the installation of the flooring product purchased from the dealer as outlined below. The service plan begins on the date of installation provided you have been registered by the dealer. All registrations must be received by the dealer on behalf of you, the customer, within 7 days of the purchase.
The length of coverage of the service plan is “life of floor” as recognized by the manufacturer or maximum coverage spend, whichever comes first. The “life of floor” is the length of the manufacturer’s warranty of the product as deemed by individual manufacturers. The maximum coverage spend is the amount paid by you, the customer, for the installation of the product purchased from the dealer.
The service plan will conclude at “life of floor” or maximum coverage spend, whichever comes first.
Tile-loose tile, cracked and/or missing grout, grout haze, lippage, excess grout, chipped tile, cracked tile,
uneven grout joint and improperly cut door jams.
Carpet-loose carpet, bubble in carpet, short to the transition or wall, visible seam separation, misdirection
at seam and carpet buckle.
Laminate-not squared, short to transition and/or wall, not properly locked, not cut to register properly, bubble under laminate, lippage, lack of edge expansion joints, loose boards, improperly cut door jam and improperly locked pieces.
Hardwood-lippage, short to transition, lippage, not properly locked, bubble under hardwood, lack of edge expansion joints, loose boards, improperly cut door jam and improperly locked pieces.
Vinyl- short to transition or wall, lippage, lack of edge expansion joints, bubble under vinyl, not properly locked, loose boards, improperly cut door jam, improperly locked
Tile-tile and grout cracking due to subfloor deflection or foundation settling. Lippage occurring when installed at a 50/50 angle.
Carpet-visible seams normally required for installation.
Laminate-moisture related issues.
Hardwood-gapping between boards and moisture related issues.
Vinyl-visible seams normally required for installation.
All flooring types– misdirection of layout unless layout is signed off and is installed in wrong direction, manufacturer defects, any issue not directly related to the installation, damage caused by moving of appliances or heavy furniture, commercial property including rental units of any kind and installation by anyone other than a dealer approved installer.
No service will be provided to installation issues that have been subjected to abuse, improper maintenance, vandalism, alteration or caused by smoke, fire, flood, wind, lightening or any other casualty event. This service plan applies only to the original purchaser of the product unless properly transferred to the new owner and registered with FWI. The transfer of the service plan is subject to approval with FWI and is not automatically approved.
The service plan does not apply to damage from exposure to extreme heat, dryness or water saturation, or stains because of chemical or industrial products (other than recommended cleaning products).
Floor Warranty Inc. will not be liable for any indirect, incidental, special, or consequential damages based upon the foregoing warranties, contracts, negligence, strict liability, or any other legal claim under any circumstance.
Service will not be provided on issues for customers who have not been registered by the dealer within 7 days of the original purchase date.
Please see the original dealer to cancel your service plan.
Copyright 2020 Floor Warranty Inc.